Frequently Asked Questions

NO, you can make an appointment directly without a referral.
If you have been diagnosed with a chronic medical condition and require complex care you may be eligible if fulfilling the criteria with your GP for Chronic Disease Management (CDM) assistance previously known as Enhanced Primary Health Care(EPC) Plan 

Bring along any X-rays, scans or test results that you may have that is relevant to your visit. For Chronic Disease Management/Enhanced Primary Care Plans, workers Compensation or TAC claims, it is important to bring all paperwork relating to your claim, otherwise we will not be able to treat you on the day of your appointment without incurring full payment.   

Yes, you should arrive 15 minutes earlier for your first appointment as you will need to fill out your initial patient form.

An osteopath will need to record your medical history to assist in discussing treatment options. Under the law, an osteopath needs to obtain your approval to treat you, so you may be asked to sign an ‘informed consent’ form. 

It’s important that you feel comfortable, so wear a comfortable shirt and loose pants or bring a pair of shorts to change into.  

Depending on the area of your body requiring treatment, your osteopath may ask you to undress to your underwear. If this is the case you should be offered a gown or covered with a towel.  

Yes, we do. However, if the child is under the age of 18 a guardian must be present during the whole consult duration. 

Yes, you can have someone present throughout your consultation and treatment. 

Your osteopath will ask you about your problem and symptoms including your medical history involving any medications you are taking or other factors that may indirectly be related to your problem.

Your osteopath will advise you if they can treat you or you need to be referred.

It is necessary to wear comfortable, flexible and appropriate clothing to your appointments. Your osteopath will conduct an examination and clinical tests – these include diagnostic, orthopaedic or neurological tests, postural assessments and activities or exercises. The examination may include passive and active movements that may require your osteopath to lift your arms or legs. and you may be asked to perform physical tests and movements.

Osteopathy takes a holistic approach to treatment. Your osteopath may look at the area that is troubling you as well as other parts of your body. For example, if you have a sore knee, your osteopath may also look at your ankle, pelvis and back. Your osteopath may also provide advice to help you manage your condition between treatments. This could include giving you exercises to do at home or work.  

It is important to tell your osteopath if your medical condition changes over time. This includes any new injuries or change of medications.  

Most osteopathic treatments involve manual therapy and should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas your osteopath will aim to make you as comfortable as possible.

There are techniques which may cause some short-term discomfort or pain. You may experience mild soreness for a day or two after treatment, not dissimilar to that felt after mild exercise.

If this soreness persists or increases significantly, call your osteopath to discuss your concerns.

This depends on your condition – Generally, you would expect to see some changes regarding your symptoms after one or two visits. Long term or chronic conditions may require more treatment.

Your osteopath will discuss this with you.   

Please notify staff if you require wheel chair access during your osteopathic consult.

We have allocated an accessible parking bay directly in front of our main entrance, including an accessible ramp to enter our building.